Refund, Returns & Cancellations Policy
We want you to love what you ordered. If you change your mind or something is not quite right, we are happy to help with a cancellation, a return, or an exchange. This policy explains exactly how each one works.
Cancelling an order
Need to cancel? Email us at support@westcoastgoodies.store or call (562) 555-0147 as soon as possible with your order number.
- Before it ships: If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method, including any shipping charge. We pack quickly, so please reach out promptly.
- After it ships: Once an order is on its way we can no longer cancel it, but you are welcome to return it under the 30-day return policy below once it arrives.
- How fast we refund a cancellation: Approved cancellations are refunded within 1 to 2 business days. Your bank may take a few extra days to post the credit.
Our 30-day return promise
You have 30 days from the delivery date to request a return. Items should be unused, in their original condition, and in their original packaging.
How to start a return
- Email support@westcoastgoodies.store with your order number and the item or items you would like to return.
- We will reply with simple return instructions and the return address.
- Pack the items securely and ship them back within 7 days of receiving your instructions.
Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 to 7 business days. Your bank may take a few extra days to post the credit. Original shipping charges are non-refundable, and return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Exchanges
Would you like a different item? The quickest way is to return the original for a refund and place a new order for the piece you want.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo. We will send a replacement or issue a full refund, including any shipping, at no cost to you.
Non-returnable items
- Final-sale or clearance items marked as such.
- Gift cards.
- Items that have been used, washed, or altered.
Questions
Our team is here Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Email support@westcoastgoodies.store or call (562) 555-0147 and we are glad to help.
