Frequently Asked Questions
Where do you ship?
We currently ship within the United States only, including all 50 states. We hope to offer international shipping in the future, so join our newsletter to hear about it first. For full details, see our Shipping Policy.
How much does shipping cost?
Standard U.S. shipping is a flat $6.99, and it is free on orders over $120. Most orders arrive within 2 to 5 business days after they leave our Long Beach studio.
How do I track my order?
Once your order ships, we email you a tracking link so you can follow your package from our door to yours. If you have not seen a shipping note within two business days, check your spam folder or write to support@westcoastgoodies.store.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, through a secure, encrypted checkout. Your card details are never stored on our servers.
What is your return policy?
You have 30 days from delivery to return most items in unused, original condition for a refund. See our Refund, Returns & Cancellations Policy for the full details and a simple step-by-step.
Can I change or cancel my order?
Yes. If your order has not yet shipped, we can cancel it and refund you in full. Email support@westcoastgoodies.store or call (562) 555-0147 with your order number as soon as you can, and see our Refund, Returns & Cancellations Policy for how cancellations work once an order is on its way.
How do I reach a real person?
Email support@westcoastgoodies.store or call or text (562) 555-0147, Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We answer every message ourselves.
Do you offer gift options?
Many of our goods make lovely gifts, and every order is hand-packed with care. If you would like a gift note included, mention it at checkout or email us right after ordering.
